Brachers LLP is a limited liability partnership (registered in England and Wales with the number OC336022) and is authorised and regulated by the Solicitors Regulation Authority 488062. Brachers LLP is also authorised and regulated by the Financial Conduct Authority in respect of debt collecting and debt administration.
Our registered office is at:
59 London Road,
Kent ME16 8JH.
VAT registration number 948 4434 90.
Telephone number 01622 690691
Fax number 01622 681430
A list of the members of the LLP is displayed at the above address together with a list of those non-members who are designated as partners.
The SRA Handbook can be found at www.sra.org.uk
If we did not meet your expectations, and you wish to provide feedback please write to the above address marked for the attention of the Client Care Partner or if preferred email your complaint to firstname.lastname@example.org.
Clients of the firm are entitled to receive a copy of the firm’s complaints policy upon request. Legal complaints that cannot be resolved satisfactorily are dealt with by the Legal Ombudsman for England and Wales. Their address is:
PO Box 6806
Wolverhampton WV1 9WJ
Telephone: 0300 555 0333
Details of our complaints handling procedure and the Legal Ombudsman scheme can be found on fact sheet one below. There is a seperate complaints procedure relating to debt collection and debt administration matters which can be found on the facts sheet two below.
Brachers LLP limits any claim arising from our legal services to £5m. (Exceptions to this limit can be extended by express agreement up to a maximum of £30m).
For the policy period 1 October 2017 to 30 September 2018, our insurance broker is Marsh (Tower Place, Lower Thames Street, London EC3R 5BU) and their telephone number is 020 7357 1302. The policy number covering the minimum levels of £3m is FINPL1700110 and the insurers are Aviva Insurance (50%) and AIG (50%). Copies of the firm’s professional indemnity insurance policy are available upon request. Coverage of the indemnity insurance is worldwide.
Details of the minimum terms for compulsory indemnity insurance can be found at www.sra.org.uk.
Please see below our fact sheet on our staff diversity data.
In the course of acting on behalf of clients it may be necessary for us to hold your money or money that will become due to you. Any such money will be paid into a general client account which holds the pooled monies for different clients and matters.
In accordance with the Solicitors Regulatory Authority Accounts Rules 2011 it is the firm’s policy to account to its clients for interest on monies held that is fair and reasonable to both parties.
Rates and Calculation
The rate of interest that the firm pays is dependent upon the rate offered by our principal bankers (Barclays) and other financial institutions with whom we might invest. The rate paid represents the rate that most business clients would be able to achieve if they were to place the same sum in an instant access account with that bank. We will take into account interest earned across the client bank accounts held by the firm and calculate on the first working day of each month a blended rate to apply to client monies held by the firm. This rate can be confirmed on a monthly basis upon request and a table of the rate movements in the current fiscal year (April to March) is published below:
1 May 2016: .40%
1 November 2016: .35%
We reserve the right to retain a de minimis amount of interest up to £20 to cover the costs of calculation and payment and will therefore not pay out sums below this amount.
Deduction of Tax
Interest will be paid before deduction of tax in respect of monies held in the general client account and it is the client’s responsibility to account to HM Revenue and Customs for any income tax that may be due.
Designated Deposit Accounts
In certain circumstances and with specific instructions received from you, your funds will be placed in a separate designated deposit account and a commercial rate of interest earned on such deposits will normally be paid to you after deduction of any income tax due at source subject to your tax status for which we have to complete a fiduciary statement.
Protection of Client Monies
We will make every endeavour to protect client monies at all times, but in the event of a failure of a financial institution in which we deposit your monies, the firm and yourself would seek compensation under the Financial Services Compensation Scheme (FSCS) and we reserve the right to disclose to that body the names and details of clients whose money is held there in order to claim compensation up to the applicable limit, which is £75,000 for individuals and small businesses.
2. Complaints procedure relating to debt collection and debt administration matters
We pride ourselves on our high quality service and take your concerns very seriously. However, there may be times when you feel our service has fallen below the standard you expect. If this is the case and you wish to make a complaint, we will do our best to try and resolve the issue. Read more
View more fact sheets