Customer Executive

An exciting opportunity has arisen for a Customer Executive to join our busy Collections & Recoveries team, based in Maidstone, Kent.

Brachers is a leading law firm of choice in the South East, which prides itself on delivering quality and value to clients through continuous innovation, robust management practice and a commitment to excellence.

If you are a self-motivated person who is able to demonstrate a positive attitude towards your work and enjoy working as part of a team to achieve goals and targets, this may be the right role for you. Great communication skills are also essential, as a large part of your day will be spent on the telephone talking to people. You will have an inquisitive mind and take a flexible attitude toward resolving problems to a successful conclusion. Finally you will able to consistently follow procedure and have a great eye for detail to ensure a high standard of work is delivered.

We are happy to hear from people who believe they have the above qualities whether they have previous experience in a similar environment, someone wishing to make a career change perhaps from a retail background or someone venturing into their first professional job from school, college or university. To be considered for the role you would need to demonstrate minimum academic achievements of at least 5 GCSE’s A* - C (including English and Mathematics), with further qualifications being desirable.

If successful, you will embark on a robust learning and development plan to ensure you are able to deliver outstanding client service and add value to the team. There is a strong support structure within the team so there will always be someone on hand to guide you in the right direction.

The team operates a service between 8am – 6pm Monday to Friday, therefore you would be required to follow a shift pattern 8am to 4pm and 10am to 6pm on alternate weeks. This is an interesting but demanding role which requires you to:

  • take ownership and responsibility of debt recovery cases
  • research and analyse cases in order to decide the best course of action
  • produce and check outgoing letters and documents
  • undertake telephone collections
  • engage with debtors to find constructive solutions
  • deliver tangible results within agreed timeframes
  • adhere to regulatory requirements to ensure that collections are maximised but within compliant framework
  • actively contribute to team and routine case review meetings

This is a great opportunity to join a friendly but hard working team who apply a ‘can do’ approach to their daily work.  We always welcome applications from likeminded people.

In return we can offer a good remuneration and benefits package, with a starting annual salary of £18,644 rising to £19,016 at the end of probationary period.  As a customer executive you will have the opportunity to participate in our great incentive scheme whereby you can earn a performance related bonus of up to £4,800 per annum. 

In addition the business offers you further benefits such as pension, up to 25 days annual holiday, life assurance, private medical insurance, income replacement scheme, Perkbox staff discounts, social events and much more.

To be considered for the role, please submit your CV with a covering letter to Jaki Shepherd.

You must be eligible to live and work in the UK.

Email your CV to our HR team