We advise clients in relation to the rights and remedies that consumers have when they have received faulty or mis-described goods, or received services that are below those expected. When goods or services are purchased as a consumer additional protection beyond the seller’s “standard terms” may be implied into the contract. In addition certain terms must not be “unfair terms” under consumer legislation and terms seeking to limit the fitness and quality of a product may not apply.
If a supplier has refused to fix a faulty product or remedy a service provided, then we can advise upon the options available to you and the next steps to resolve your dispute quickly and cost effectively.
It is important to note that in some instances it may not be cost effective to pursue a claim where the amount in dispute is less than £10,000, as it is unlikely that you would recover your legal costs even if successful.
We provide advice and assistance to clients in relation to the small claims track process in the County Court and the use of Alternate Dispute Resolution (ADR) to assist in the resolution of consumer disputes.