• As workplaces return to a new ‘normal’, many employers are seeing a growing number of complaints from employees, which are often detailed and complicated.

    It is essential that grievances are dealt with in the right way. If not handled properly and a tribunal claim is issued, this may give rise to an uplift of up to 25% compensation.

    In this webinar, delivered by our employment law specialists in partnership with Mid Kent CIPD, we will provide a refresher covering fair and effective handling of employee grievances. We will also discuss the key problem areas arising from grievances and provide guidance on how to handle these.

    In the one-hour session, the speakers will address:

    • Grievance procedures and the importance of fair and effective handling
    • Initial steps – identifying the grievance and informal resolution
    • Effective investigations
    • Dealing with a formal grievance
    • Key issues arising from grievances and how to handle them

    Who should watch?

    All HR professionals and senior staff and managers that may be required to consider and deal with grievance hearings and/or appeals.

    View on-demand – how to watch

    Play the video below to watch the full recording of the webinar.

    The content of  ‘Mid Kent CIPD in association with Brachers: Dealing with employee complaints’ is for guidance purposes only and does not constitute legal advice. Information correct at time of recording on 16 September 2021.

    Presentation slides

    Download a copy of the webinar presentation slides

    Webinar speakers

    Louise Brenlund, Senior Associate – Employment

    Louise advises on all aspects of employment law, mainly acting for employers but also taking on complex, high-value employee claims work.

    Louise qualified as a solicitor in 2005 and joined Brachers in 2010. She has worked with specialist sectors including agriculture, construction, manufacturing, education and healthcare and regularly provides external training.

    Connect with Louise Brenlund on LinkedIn

    Sarah Wimsett, Associate – Employment

    Sarah joined Brachers as a trainee in 2014 and qualified into the Employment team in 2016.

    Sarah advises on a number of non-contentious matters such as negotiating settlement agreements, drafting employment contracts, handbooks, policies and procedures and advising on day to day workplace issues.

    Sarah also has a particular interest in employment tribunal work, and has experience dealing with contentious matters in an employment tribunal.

    Connect with Sarah Wimsett on LinkedIn

    This content is correct at time of publication

    Can we help?

    Take a look at our Employment & HR page for useful information, resources, guidance, details of our team and how we may be able to help you

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