Complaints procedure relating to debt collection and debt administration matters
Graham joined Brachers in 1993 as a Legal Executive handling a volume portfolio of primarily consumer regulated accounts for collection. During his time within the team he has handled a number of roles including dealing with defended and disputed matters.
In 2007 Graham assumed a management role and is currently Director and Head of Operations for the Collections and Recoveries Team.
Compliance, Administration and the Insolvency portfolio management unit within the team all report to him. He also leads the systems development and project management of the team which has led to some major improvements in our service delivery to clients.
Graham is the go-to person in the team for the implementation, management and compliance with the ever growing information security regulatory requirements that are prevalent in law firms and the consumer regulated environment.
Graham specialises in:
- Debt recovery and consumer collections
- Project management
- Portfolio management
Graham's recent cases include:
- Graham led the management of a major software project for a key client during the latter part of 2014 and was instrumental in ensuring the smooth introduction and implementation of the new system.
Articles by Graham