Statutory Information

We are authorised by the Financial Conduct Authority so that we can carry on insurance distribution activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business including arrangements for complaints or redress if something goes wrong is regulated by the FCA. The register can be accessed via the Financial Conduct Authority website at fsa.gov.uk/register

You may have provided Brachers LLP and associated companies with some personal data relating to you.  Under the General Data Protection Regulations, we as the data controller in respect of that personal data are required to provide you with a set of specific information about how we will use, hold and retain this data as well as making you aware of various rights that you have.  For more information please view our full Privacy Notice below, or a copy can be provided on request.

View our full Privacy Notice.

If we did not meet your expectations, and you wish to provide feedback please write to the above address marked for the attention of the Complaints Partner or if preferred email your complaint to complaints@brachers.co.uk.

Clients of the firm are entitled to receive a copy of the firm’s complaints policy upon request. Legal complaints that cannot be resolved satisfactorily are dealt with by the Legal Ombudsman for England and Wales.

Their address is:

PO Box 6167
Slough
SL1 0EH

Telephone: 0300 555 0333

Website: legalcomplaints.org.uk

Details of our complaints handling procedure and the Legal Ombudsman scheme can be found on our ‘General complaints procedure‘ fact sheet. You can also find a separate factsheet relating to ‘Complaints procedure relating to debt collection and debt administration matters‘.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.

Brachers LLP limits any claim arising from our legal services to £5m. (Exceptions to this limit can be extended by express agreement up to a maximum of £50m).

For the policy period 1 October 2023 to 30 September 2024, our insurance broker is Marsh Ltd (Tower Place, London, EC3R 5BU) and their telephone number is 020 7357 1000. The policy number covering the minimum levels of £3m is FINPL2350232 and the insurers are Aviva Insurance Ltd (50%), AIG Europe Ltd (37.5%) and Starr International Europe Ltd (12.5%). Copies of the firm’s professional indemnity insurance policy are available upon request. Coverage of the indemnity insurance is worldwide.

Details of the minimum terms for compulsory indemnity insurance can be found at sra.org.uk.

Please see our fact sheet on our staff diversity data.

In the course of acting on behalf of clients it may be necessary for us to hold your money or money that will become due to you. Any such money will be paid into a general client account which holds the pooled monies for different clients and matters.

In accordance with the Solicitors Regulatory Authority Accounts Rules it is the firm’s policy to account to its clients for interest on monies held that is fair and reasonable to both parties.

The rate of interest that the firm pays is dependent upon the rate offered by our principal bankers and other financial institutions with whom we might invest. The rate paid represents the rate that most business clients would be able to achieve if they were to place the same sum in an instant access account with that bank. We will take into account interest earned across the client bank accounts held by the firm and calculate on the first working day of each month a blended rate to apply to client monies held by the firm. This rate can be confirmed on a monthly basis upon request and a table of the rate movements in the current fiscal year is published below:

From 1 August 2023

£0.01 to £9,999.99:          1.25%
£10,000 to £49,999.99:  1.35%
£50,000 plus:                     1.75%

From 1 April 2023

£0.01 to £9,999.99:          1.00%
£10,000 to £49,999.99:  1.10%
£50,000 plus:                     1.25%

We reserve the right to retain a de minimis amount of interest up to £50 to cover the costs of calculation and payment and will therefore not pay out sums below this amount.

Interest will be paid before deduction of tax in respect of monies held in the general client account and it is the client’s responsibility to account to HM Revenue and Customs for any income tax that may be due.

In certain circumstances and with specific instructions received from you, your funds will be placed in a separate designated deposit account and a commercial rate of interest earned on such deposits will normally be paid to you after deduction of any income tax due at source subject to your tax status for which we have to complete a fiduciary statement.

We will make every endeavour to protect client monies at all times, but in the event of a failure of a financial institution in which we deposit your monies, the firm and yourself would seek compensation under the Financial Services Compensation Scheme (FSCS) and we reserve the right to disclose to that body the names and details of clients whose money is held there in order to claim compensation up to the applicable limit, which is £85,000 for individuals and small businesses.