• We are looking for a Customer Executive to support our award-winning Collections & Recoveries team in our Maidstone office. Find out more about our story.

    This is a full time role, Monday – Friday with hybrid working options available after the 6 month probation period if required. Our hybrid working practice is designed to help you achieve the right balance between working in the office and working from home, whilst ensuring that our clients’ and firms’ needs are met. Although arrangements may vary from role to role, collaboration and team work are essential to the firms ethos, therefore, we aim for you to spend 60% of your time in the office and 40% working from home.

    The Role

    This is an interesting but demanding role which requires you to be speaking with customers on the phone for long periods of the day, carrying out a variety of important duties such as:

    • Take ownership and responsibility of debt recovery cases
    • Research and analyse cases in order to decide the best course of action
    • Produce and check outgoing letters and documents
    • Undertake telephone collections
    • Engage with debtors to find constructive solutions
    • Deliver tangible results within agreed timeframes
    • Adhere to regulatory requirements to ensure that collections are maximised but within compliant framework
    • Actively contribute to team and routine case review meetings

    The team currently consists of 1 Partner and 1 Director, 1 Senior Associate, 5 Supervisors and 1 Manager, 4 Senior Customer Executives, 11 Customer Executives, 3 Customer Service Executives, 3 Insolvency Executives, 2 Compliance Officers and 2 Compliance Administrators, 2 additional Administrators and 2 Secretaries.

    Are you the right person?

    You may suit this role if you are a proactive self-starter who works well under pressure, who is passionate about customer service over the telephone, learns quickly and can prioritise your workload, taking initiative when required. This is a great opportunity to join a friendly but hard working team who apply a ‘can do’ approach to their daily work.

    We are happy to hear from you if you have the above qualities, whether you have previous experience in a similar environment, are wishing to make a career change perhaps from a retail background or venturing into your first professional job from school, college or university. To be considered for the role you would need to demonstrate minimum academic achievements of at least 5 GCSE’s A* – C (including English and Mathematics), further qualifications are desirable.

    Why Brachers?

    We’ve been delivering legal services for over 125 years and we’re passionate about enriching people’s lives with collaborative and client-focused legal support. We believe in empowering the people we work with to succeed, combining our legal expertise with innovation and great communication to achieve the right result and deliver on our promise, to be ‘with you all the way’.

    This promise also extends to the wider communities we serve, as part of our belief in making a positive difference to our local area. That’s why, alongside our work with our clients, we focus on charitable giving, minimising environmental impact and fostering diversity and inclusion to contribute to a more sustainable future for our firm and our community.

    Achieving our vision and ambition comes down to our people and at Brachers you’ll find people with drive and ideas underpinned by impressive skills and expertise, who see opportunity in challenge, embrace change and are committed to delivering the best service. We have an open, supportive and friendly culture, where collaboration and innovation are encouraged and where people feel happy. This is endorsed by feedback from our staff, which informed our accreditation by employee engagement specialist, Best Companies, as a ‘very good’ place to work.

    We value the contribution each person makes to our firm and in return we invest in their professional and personal development so that they can progress and have a rewarding and interesting career. We’re proud to have created a workplace where our people are given the right balance of support and autonomy to take initiative, make decisions and take ownership of their career journey.

    Alongside this, we offer a range of benefits, including a competitive salary, annual discretionary bonus scheme, annual salary reviews, hybrid working, pension, up to 27 days holiday per year, a paid volunteering day (in addition to holiday), life assurance, private medical insurance, group income protection, staff discounts, social events and  much more.