• We discuss how the case highlights the importance of providing staff with proper training and guidance to safeguard against unauthorised disclosures.

    In August 2016, Regal Chambers, a GP surgery in Hitchin, Hertfordshire was fined £40,000 by the Information Commissioner for revealing confidential information about one of their patients to her estranged ex-partner, despite express warnings given by the woman to practice staff to protect her details.

    The woman’s ex-partner formally requested the medical records of their son under the Data Protection Act (known as a subject access request). The Practice did not have an adequate written procedure or system for handling these requests. In the absence of proper supervision or guidance, the person handling the request went ahead and sent 62 pages of the son’s medical records to his father, which contained the woman’s personal contact details (as well as those of her wider family).

    An ICO investigation found that the GP practice had insufficient systems in place to guard against releasing unauthorised personal data to people who were not entitled to see it. This was a breach of the seventh principle of the Data Protection Act 1998, namely, having in place appropriate technical and organisation measures to prevent the unauthorised or unlawful processing of personal data.

    This case highlights the importance of providing staff with proper training and guidance and having appropriate systems to safeguard against unauthorised disclosures.

    Whilst most practices will have some sort of system in place, with the increasing workload and pressure on practices, sometimes basic principles can easily be overlooked.

    The eight principals of the Data Protection Act

    It is important to note that anyone who processes personal information must comply with eight principles of the Data Protection Act, which make sure that personal information is:

    • fairly and lawfully processed

    • processed for limited purposes

    • adequate, relevant and not excessive

    • accurate and up to date

    • not kept for longer than is necessary

    • processed in line with your rights

    • secure against unlawful processing, loss or destruction

    • not transferred to other countries without adequate protection

    Given the sensitive and personal nature of the information GPs hold about their patients, the ICO is naturally concerned with ensuring maximum compliance. Since February 2015, the ICO has been able to carry out compulsory audits to assess data protection by organisations including GP practices.

    What can you do to safeguard your practice?

    • Every practice should appoint someone who is responsible for supervising data security procedures and handling requests to access records

    • Formal, written procedures and clear instructions should be provided to staff to follow when responding to such requests

    • Practices must make sure to identify what information can be disclosed and what information must be withheld

    • Information concerning people other than the person making the request must be redacted where possible or otherwise, consent must be sought

    • GPs should provide support and guidance to practice staff as much as possible during the process

    • Staff should be provided with comprehensive training and regular training on data protection compliance.

    Downloadable Files

    Download the file on Data Protection and confidentiality in GP surgeries

    This content is correct at time of publication

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