We aim to treat all refund requests fairly and in a timely manner. This refund policy covers where a payment has clearly been made to us in error, or where a client is entitled to exercise their right to cancel a retainer with us pursuant to the Consumer Contacts Regulations 2013.
We aim to refund clients within 3-5 working days of the request where the refund is accepted and we are in receipt of cleared funds. Subject to your statutory rights, it is not the policy of the firm to issue refunds once legal work is completed or once disbursements have been paid or a liability for disbursements has been incurred. Where payments have been made on account, we will refund any money due to you after deducting any direct costs to us associated with the processing of your payment and the processing of any refund, and also any fees (including VAT and disbursements) to which we are entitled in accordance with your instructions up to the date of your request for a refund.
If you would like to request a refund of an online payment, please contact us noting where possible your matter number, the date and amount of any payment made and an explanation of the reason for the refund request.