Statutory Information

We are authorised by the Financial Conduct Authority so that we can carry on insurance distribution activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business including arrangements for complaints or redress if something goes wrong is regulated by the FCA. The register can be accessed via the Financial Conduct Authority website at fsa.gov.uk/register

You may have provided Brachers LLP and associated companies with some personal data relating to you.  Under the General Data Protection Regulations, we as the data controller in respect of that personal data are required to provide you with a set of specific information about how we will use, hold and retain this data as well as making you aware of various rights that you have.  For more information please view our full Privacy Notice below, or a copy can be provided on request.

View our full Privacy Notice.

If you are unhappy with any aspect of our service, in the first instance you should raise this with the individual who is working on your case, or you can refer your complaint to their supervisor. The name of the supervisor can be found in the initial correspondence we sent to you or, if you do not have this, by contacting our Professional Standards Team at professionalstandards@lawfront.com.

Clients of the firm are entitled to receive a copy of the firm’s complaints policy upon request. Legal complaints that cannot be resolved satisfactorily are dealt with by the Legal Ombudsman for England and Wales.

Their address is:

PO Box 6167
Slough
SL1 0EH

Telephone: 0300 555 0333

Website: legalcomplaints.org.uk

Details of our complaints handling procedure and the Legal Ombudsman scheme can be found on our ‘General complaints procedure‘ fact sheet. You can also find a separate factsheet relating to ‘Complaints procedure relating to debt collection and debt administration matters‘.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority.

Copies of the firm’s professional indemnity insurance policy is available on request. Coverage of the indemnity insurance is world-wide. Our insurers can be contacted through Reynolds Porter Chamberlain LLP, Tower Bridge House, St Katharine’s Way, London, E1W 1AA or by email addressed to SompoSolicitorsClaims@rpc.co.uk

We are committed to providing an excellent service to our clients and will always do our best to assist. In return, we expect our clients and third parties to behave appropriately and treat our employees with courtesy, consideration and respect.

Find out more about what behaviour falls within the scope of our policy, our expectations and actions we may take, in our Unacceptable Behaviour Policy.

Please see our fact sheet on our staff diversity data.

In the course of acting on behalf of clients it may be necessary for us to hold your money or money that will become due to you. Any such money will be paid into a general client account which holds the pooled monies for different clients and matters.

In accordance with the Solicitors Regulatory Authority Accounts Rules it is the firm’s policy to account to its clients for interest on monies held that is fair and reasonable to both parties.

The rate of interest that the firm pays is dependent upon the rate offered by Lawfront’s principal bankers and other financial institutions with whom we might place client monies. The rate paid represents the rate that most business clients would be able to achieve if they were to place the same sum in an instant access account with that bank. We will take into account interest earned across the client bank accounts held by the firm and calculate on the first working day of each month a blended rate to apply to client monies held by the firm. This rate can be confirmed on a monthly basis upon request and a table of the rate movements in the current fiscal year is published below:

From 12 August 2025

£0.01 to £999,999.99:        1.10%
£1m to £10m:                        1.35%
Over 10m:                              1.65%

From 13 May 2025

£0.01 to £999.99:                 0.00%
£1,000 to £999,999.99:      1.15%
£1m to £10m:                        1.45%
Over 10m:                              1.75%

From 1 April 2025

£0.01 to £999,999.99:     1.25%
£1m to £10m:                     1.50%
Over £10m:                         1.80%

From 13 November 2024

£0.01 to £9,999.99:         1.20%
£10,000 to £49,999.99:  1.30%
£50,000 plus:                    1.65%

From 1 August 2023

£0.01 to £9,999.99:          1.25%
£10,000 to £49,999.99:  1.35%
£50,000 plus:                     1.75%

From 1 April 2023

£0.01 to £9,999.99:          1.00%
£10,000 to £49,999.99:  1.10%
£50,000 plus:                     1.25%

We reserve the right to retain a de minimis amount of interest up to £100 to cover the costs of calculation and payment and will therefore not pay out sums below this amount.

Interest will be paid before deduction of tax in respect of monies held in the general client account and it is the client’s responsibility to account to HM Revenue and Customs for any income tax that may be due.

In certain circumstances and with specific instructions received from you, your funds will be placed in a separate designated deposit account and a commercial rate of interest earned on such deposits will normally be paid to you after deduction of any income tax due at source subject to your tax status for which we have to complete a fiduciary statement.

We will make every endeavour to protect client monies at all times, but in the event of a failure of a financial institution in which we deposit your monies, the firm and yourself would seek compensation under the Financial Services Compensation Scheme (FSCS) and we reserve the right to disclose to that body the names and details of clients whose money is held there in order to claim compensation up to the applicable limit, which is £85,000 for individuals and small businesses.