• We pride ourselves on our high quality service and take your concerns very seriously. However, there may be times when you feel our service has fallen below the standard you expect. If this is the case and you wish to make a complaint, we will do our best to try and resolve the issue.

    The following is a simple guide to what you should do if you wish to make a complaint and also what we will do, together with other useful information.

    Downloadable Files

    Download the file on 1. General client complaints procedure

    Download the file on 2. Complaints procedure relating to debt collection and debt administration matters

    Can we help?

    Take a look at our Debt Recovery page for useful information, resources, guidance, details of our team and how we may be able to help you

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