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Consumer Disputes

We advise clients in relation to the rights and remedies that consumers have when they have received faulty or mis-described goods, or received services that are below those expected. When goods or services are purchased as a consumer additional protection beyond the seller’s “standard terms” may be implied into the contract. In addition certain terms must not be “unfair terms” under consumer legislation and terms seeking to limit the fitness and quality of a product may not apply.

If a supplier has refused to fix a faulty product or remedy a service provided, then we can advise upon the options available to you and the next steps to resolve your dispute quickly and cost effectively.

It is important to note that in some instances it may not be cost effective to pursue a claim where the amount in dispute is less than £10,000, as it is unlikely that you would recover your legal costs even if successful.

We provide advice and assistance to clients in relation to the small claims track process in the County Court and the use of Alternate Dispute Resolution (ADR) to assist in the resolution of consumer disputes.

Fact Sheets


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News & Events

Brachers named ‘Law Firm of the Year’ in national legal awards

Award win shows Brachers is celebrated nationally for its commitment locally. Read more


Brachers shortlisted for national legal award because of dedication to Kent market

Brachers has been shortlisted for the coveted Law Firm of the Year prize at this year’s national Halsbury’s Legal Awards. Award nomination shows Brachers is celebrated nationally for its commitment locally. Read more


Maidstone-based Watson Nevill solicitors joins Brachers

Brachers announces it has acquired Maidstone-based solicitors Watson Nevill, introducing new members across the commercial property and family teams. Read more


Five senior appointments at Brachers

Brachers has expanded its Private Client, Commercial Property and Commercial teams with five senior appointments. Read more


Brachers increases revenues and pre-tax profits in ‘extremely tough’ economic conditions

First featured in Insider Magazine and Kent Business, February 2015. Brachers watched revenues and pre-tax profits grow last year following an expansion into a new office and some high profile deals. Read more


Ward Security promotes night time safety with initiative with Brachers

Kent security provider, Ward Security launched a personal safety initiative with Brachers on Wednesday 29 October, to remind employees of the importance of maintaining personal safety as they travel to and from work during darker nights. Read more

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Meet the Team

Allis Beasley | Partner

T: 01622 776454 | Email Allis

James Millis | Partner

T: 01622 776457 | Email James


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Recent Experience, Expertise & Articles

Services for individuals and families

Our specialists will work with you to achieve the best outcome for you and your family. Whether it’s advice on planning for your future and protecting your legacy, buying a property or preserving your assets following a relationship breakdown – we’re here to help. Read more


Family Matters Issue 3

The latest edition of our private client newsletter. Read more


Family Matters - Issue 2

The latest edition of our private client newsletter. Read more


Calling time on defaulting 1986 Act tenants - by forfeiture

It is well known that bringing an end to a protected 1986 Act agricultural tenancy can be a complex and uncertain process. This article examines the option of forfeiture which is available to a landlord to determine such tenancies. Read more


Flooding - landowner’s overview

The severity of the weather earlier this year has had huge implications for many farmers in the South East, and has forced the issue of flooding, and the ensuing damage, to the top of their priority list. It has been reported that UK insurers will pay out £1.1bn in flood and storm claims for the period from 23 December 2013 to 28 February 2014. Read more

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Key Contact

James Millis


T: 01622 776457

Email James

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