• The firm was recognised in the ‘Legal and Enforcement Profession’ division at a virtual ceremony on Wednesday.

    The awards’ judges said they were impressed by the high quality of Brachers’ submission: “The firm’s ethos is one of fair and ethical treatment of clients’ customers. Emphasis is placed on the high percentage of cases that have not resulted in legal action, a testament to the team in working with people to resolve issues without the need for litigation.

    “The firm demonstrated an excellent approach to working with vulnerable people, being both a member of Solicitors for the Elderly but also working towards being dementia friendly. A user-friendly portal and behavioural science techniques encourage customer engagement. Feedback from clients and customers is reflective of this.”

    In recent years Brachers’ Collections and Recoveries team has developed innovative processes that has seen it recognised several times on a national level. Since becoming one of the first law firms to be authorised by the Financial Conduct Authority for debt collection, Brachers has continued to evolve its approach. This has seen collections doubling over the last couple of years.

    Commenting on the win, Rob Thompson, Partner in Collections and Recoveries, said: “We are ecstatic to have won at the Credit Excellence Awards. Our team has developed a distinctive, innovative and highly effective approach to debt collection that achieves better returns for clients by working constructively with their customers whenever possible. This award is recognition of our hard work to treat our clients’ customers both fairly and ethically.”

    Brachers Managing Partner, Joanna Worby, added: “This award is a credit to the Collections and Recoveries team who has worked hard to put clients and customers at the heart of everything it does. It’s great to see that Brachers’ ethical approach is being recognised – congratulations to the team.”

    This is not the first time Brachers debt collections and recoveries team has been recognised. In 2019 it was endorsed for its excellence in collections and recoveries work by being shortlisted for the ‘Law firm of the Year’ award at the prestigious Credit Awards, as well as the ‘Best Legal Services Provider’ category  Collections and Customer Service (CCS) Awards.

    This year the team was shortlisted in the Managing Partners’ Forum Awards in the ‘outstanding thought leadership’ category, while the firm as a whole was awarded for its community work by the Kent Law Society.

    This content is correct at time of publication

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