Consumer Collections and Recoveries

Consumer Collections and Recoveries

One of the largest solicitor based consumer debt collection and recovery teams in the country. We are specialists, with decades of experience working with lenders, particularly for large financial services and debt purchase firms. We are one of the few firms with authorisation from the Financial Conduct Authority (FCA), for both debt collection and debt administration.

Our team

We believe the team has a unique, modern approach to consumer debt recovery, blending the best practices of a modern debt recovery agency, but with the full range of legal options where required

  • Using the latest and best communication techniques and behavioral science.
  • Working with your customer to agree reasonable and sustainable repayment.
  • Providing transparency of consequences to motivate your customer to engage.
  • Where required, taking swift, targeted and effective legal action.
  • At all times acting in a fair and proportionate manner.
  • We are committed to achieving the highest levels of governance and compliance 

Our experience

The team has decades of experience working for huge, global and international clients. As one example, we are currently the exclusive UK debt collection solicitors for one of the best known global credit card companies.

Compliance

We recognise the importance of client reputations as well as our own, making it more important than ever they have a seasoned partner looking after their interests and delivering the highest levels of compliance. We are regulated by the Solicitors Regulation Authority and are also one of very few Solicitors firms to also be authorised by the Financial Conduct Authority (FCA) for debt collection and debt administration.

Portfolio outsourcing

The team is able to handle anything from small volumes of specific instructions to a full outsourcing solution for entire debt portfolios. We are used to effectively partnering with our clients, incorporating their own performance standards and KPIs when requested, in addition to our own.

Charges

Where possible we offer choice. Options are presented on an individual basis, depending on the value and volume of the portfolio and its collectability. To ensure that they are affordable, proportionate and promote focus on a successful outcome, choices are generally based around fixed fees or percentages of collections.